Twin Pines Animal Hospital

Reviews

A Google User

The worst experience I have ever had at any vet. I had to wait almost a mth for an appt, they were so busy. I was very concerned about my dog but read reviews, 5 star and a bit of a drive but looking for a really good vet. My appt was at 3:00, I put in on my calendar the day I made it, with reminders. I was asked to have my dogs records from 2 other local vets and UW in Pullman sent to them and I did, twice. I Confirmed with Mark they were rec'd 2 days prior and that I needed to be there by 2:45 for my appt. I prepaid $75.00 for initial exam and waited almost a month. I got there at 2:45 yesterday, my callendar showed my appt was 3:00. I was told then my dog could not be seen, my appt was at 2:30 and I was late. There was nobody else waiting, only one other car in their parking lot. The only option I was offered was I could just hand my dog over and they would try to see him and I would have to come back later to pick him up maybe he would be seen. Hand my best friend over to a complete stranger, cage him. No way, not my dog, my best friend, I would never do that to him, he cries when I leave him at home, but to a stranger to be put in a small confined space. I was in tears when I left that office and will have to find another vet, wait again and my dogs limp will continue to get worse. I am even more worried, I failed my best friend. I need confirmation his prostrate is not swollen, know if his Rx for epilepsy need's increased. I have to accept maybe I did write down the wrong time but I don't think so, I am pretty careful, a senior and I write down Dr appts and it has never happened before. I was so sure I had found a Great vet and was so greatful. Now I feel guilty, so worried, still crying, I somehow did not do enough, still did not get my best friend the care he needed.

A Google User

Dr. Robertson has been caring for my aging malitpoo, Pansy Pee Pants, and now my toddler cavapoo, Poppy Louise, with the best care! She is very thorough and advises me on their needs. I wouldn't take my girls to anyone else! The staff is all super friendly and knowledgeable!

A Google User

I started coming here in 2020 when I got a kitten and am really glad I've found these guys. While I'm not sure they're any less expensive than other vets, their excellent services are worth the price. My biggest praise is the transparency and lack of fearmongering (sadly something I have experienced at other vets); even when they were doing no-contact drop off visits, Dr. Robertson has always taken the time to explain every test/procedure that *could* be done and, most importantly, whether or not it *should* be done. Anything that is going to cost extra money is always run by me and requires my explicit consent before they do it, which I really appreciate. They're also located in a very cool old house, though that's just a bonus. 😄

A Google User

Our experience with Twin Pines has been terrific. They are the best vet we've ever had in over 30 years of having pets. I especially want to single out Dr. Robertson for her knowledge, transparency, compassion, and follow up. Can't say enough about her. She is always thoughtful and insightful. Gives honest and informed advice and has good judgement. She is awesome. Also want to mention Dr. Wegley who helped with a semi-emergency condition and really put extra effort in to solve the issue--including working what must have been at least a 12 hour shift (they all seem to work long hours!). And lastly, I want to mention the other members of the team. They have all been friendly and caring.

A Google User

Dr. Hardy took such good care of my pup - I was so scared and could not believe how he turned around. She made me feel so much better and had great advise for at home. I could tell she wanted my Liam to be feeling better just as much as I did.

A Google User

We are so thankful for the staff at Twin Pines Animal Hospital. Dr. Hardy and her staff are professional and very kind hearted. Sandra and Kelsey both were very wonderful with communication and very loving with our pup Cassie. Cassie has separation anxiety and can get quite loud and vocal about her needs. It was reassuring to hear Dr. Hardy tell us her staff was enjoying giving her lots of love. We are overjoyed with our choice to switch to this vet and will definitely be returning! Thank you again for taking care of our little lady and making her feel safe and welcomed!

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Business Hours
Monday:ClosedTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:ClosedSunday:Closed

Popular Times

From the business

• Identifies as women-owned

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Crowd

• LGBTQ+ friendly

Planning

• Appointments recommended

Categories

Services

Serves Snohomish County and nearby areas