PetSmart
4.1 from 1099 reviews
Address 10460 Town Center Dr, Westminster, CO 80021
Phone Number +13034662834
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/co/westminster-store1458.html
Selena Ochoa
WHATEVER YOU DO DO NOT TAKE YOUR FUR BABIES TO GET GROOMED HERE! Ally G did a horrible job with my puppies. During the appointment she called me to tell me that the appointment was unsafe because he was trying to bite and kept moving. She also said I was going to be charged extra for his appointment because she needed more people to help hold him down. Keep in mind, I have a toy maltipoo. He weighs 11 pounds. I don't understand how it took that many people to cut his hair. This behavior is new to me as I have taken him to get groomed several times and it has NEVER been an issue. Now my poor baby is extremely traumatized and will only lay in his kennel. He has not been himself since he was groomed there. I am not sure if he was abused or not by this “groomer”. He's so terrified and won't even eat or drink. I had to make a vet appointment for him and requested they do x rays on him because I'm convinced they hurt my sweet baby. And to the pos groomer who served my dog yesterday, please note this fight is not over. I will be going in person to speak with a manager and will be calling corporate to file a formal complaint on this establishment and especially on ALLY G.
A. Dahl
We went in to exchange some cat food, but we didn't know for sure if we had gotten here or another store. The lady at the register already had an attitude (short hair, glasses) & acted like it was an inconvenience, she called a manager over (she was really nice). Meanwhile there's a line forming & 2 men are just sitting in an office talking & not helping anyone (one had a ponytail). The manager came back & said they didn't carry that food, which was no big deal, we still made our purchase but the cashier was just so rude about it & acted like we were trying to steal or pull a fast one!?!? Probably will stop coming to this location after that interaction.
Janna Gomez
The store offered no customer service and low inventory. There was a closing a announcement three times, one at 8:51, 8:52, & 8:53 to inform the store would be closing in 9 minute,s 8 minutes, and 7 minutes. While searching for my final purchased a staff member informed me the store would be in 6 minutes and walked away without offering assistance and was gone before I could ask for assistance. I prefer shopping where my staff offer support and kindness to their customers, which this store did not offer. I understand the quality of the store now and their customer support and will be shopping elsewhere.
diana reta
I took my dog today for her first grooming appointment, she is only 3 months and 2 weeks old. When making the appointment I was offered the introduction grooming to get my dog familiar with the process of getting groomed. This included a bath, hair cut only at face paws and private areas. When arriving the girl reminding me of what was included, looked at my dog and said she would go home with her private areas cleaned. After waiting a while, the groomers comes out with my puppy, places her in the table, brings her up, and with no interaction whatsoever started brushing my dog in a very rough way, I saw my dog getting scared and she pulled away, I saw the groomer just pull her towards her, grabbed her paw and said “stop”. After a while when it was time for her face, my dog was not having it, which again it was her first time, the groomer pulled her towards her by her jaw and teeth and said “stop” again. That’s when my puppy got very scared and was doing everything possible to have the groomer not touch her. The groomer then decided to pull my puppy by her jaw and teeth towards her face and forced my dog to make eye contact with her to let my dog know she was upset and told her to “stop” again. Can someone please explain to me how is that an introduction to something new for a puppy??? Now I know this review goes toward the whole facility, but I do want to say that I saw all the other groomers do an amazing job. Talking to their dogs, petting them, one even stopped grooming and waited for his dog to calm down a little bit. My had a furious/annoyed/angry face the entire time. I didn’t get the girls name who serviced my dog today, but she has a scar by her lip. (By the way my puppy’s private areas were not cleaned at all, like they said) Not taking my dog here again.
Alyssa Hill
DO NOT TAKE YOUR DOG HERE!!! They did an absolutely terrible job cutting here (bald spots, uneven fur) and cancelled the appointment halfway in between because they claimed she was being aggressive (she has NEVER shown signs of aggression in her life.) the groomer was automatically impatient from the time we showed up, so I'm sure my dog was feeding off her terrible energy. On top of that, they SHRED her face with a razor, which later got incredibly infected and led to a trip to the hospital. Super rude service, put my fur baby in danger, all for an $80 terrible cut (which they still didn't refun.)
Tayla' Cooper-Thompson
I usually take my dog to the grooming salon and I believe they hired a new set of groomers. I scheduled an appointment to have my dog groomed and they turned him away at our appointment time due to his nibbles. NIBBLES not BITES. I explained to the groomer that we have never had this problem before with any other groomer and that he is very excitable but the groomer turned us away instead. I understand not being comfortable with nibbles but why not reschedule me with someone who is or someone who is capable of placing a grooming muzzle on my dog while grooming him. SO ANNOYED.
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Diners Club
- Credit cards > Discover
- Credit cards > JCB
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Latest Businesess
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