Haven Lake Animal Hospital
3.4 from 139 reviews
Address 300 Milford Harrington Hwy, Milford, DE 19963
Phone Number +13024228100
Description Haven Lake Animal Hospital, Milford, DE is a full service companion animal hospital and rehabilitation facility. It is our commitment to provide quality veterinary care throughout the life of your pet. Our services and facilities are designed to assist in routine preventive care for young, healthy pets; early detection and treatment of disease as your pet ages; and complete medical and surgical care as necessary during his or her lifetime. We are happy to be servicing Kent and Sussex county in the Milford, Dover, Milton, Lewes, and Rehoboth areas. There are 5 veterinarians on staff: Dr. Chris Coon, Dr. Audrey Adkins, Dr. Kathy Francis, Dr. Dee Holm and Dr. Natalie Titus.
A Google User
Very disappointed!!! Brought my cat in for a suspected UTI. Her bladder was empty, so I brought a sample back. The vet text me the test results and advice on treatment. Not even worth a phone call??? When you arrive- the staff keeps chatting amongst themselves. Made me feel like I was interrupting every time. When I dropped the urine sample off - the receptionist actually asked me what they were going to test for. What???? Ive never been charged to trim her nails? Always included with visit. I was charged $18 for this. I have no idea what they did during the visit? I will be looking for another vet that appreciates my business and will take care of my animals like they actually care. Some people treat and consider their animals as family. This place does not!
A Google User
As a former vet tech of 7 years, I am very impressed with the clinic. I've gotten multiple opinions from the on staff vets during one appointment. Same day sedated x-rays with interventional radiology injections the same day as well. Ability to text with vets. Same day call backs for issues appropriate for telemedicine. Advice on how give available human medicine to pet for immediate relief. I've worked for small high volume clinics and large multi vet practices. Pricing is incredibly fair. Some of the other negative reviews mention issues that unfortunately are just how this field works. They're valid criticisms but very common in field.
A Google User
Had to bring my crested gecko in to get his left hemipene amputated and this was a great experience. My regular vet couldn’t do the surgery and we called 7 other clinics within a 2hr radius. No one offered the surgery, even the 24hr exotic er didn’t do the surgery! Thankfully another clinic suggested Haven Lake since they didn’t come up in my search results or local reptile group. Was very straight forward in my opinion, though for a person who isn’t as knowledgeable about reptiles they might of been left with not as much information regarding the surgery itself, but since my partner and I have been rescuing reptiles for 8 years we already knew the procedure. Prices were fair as well, but I also work at a dog and cat er, sooo that might not be what others think but less than $700 for an emergency surgery when we are not clients of the clinic and this was a more nuanced surgery I think is all fair. Dr. Hennen was great and hopefully it doesn’t happen but I’d go back for another surgery. Not all the praise goes to the doctor though as the receptionist were very friendly and efficient. They even went out of their way to confirm the doctor did that type of surgery when she didn’t know what a hemipene was (as I felt with other clinics they weren’t knowledgeable about the anatomy term and were just saying no right off the bat because they didn’t understand it.)🤍 Update: Only issue we had is when we received our liquid medication already in syringes they were plunger side up in a bottle with no caps. This caused the super small amount of med to come out in the bottom of the pill container they put in. We realized this on Sunday that all five doses were gone, so our pet only got a single dose at home on Saturday. They were closed Sunday so we had to wait till Monday to call. My partner called the office 4 separate times at different times and kept being put on hold and then disconnected on. When he was able to talk to a receptionist he reported that they kept sighing on the phone as he spoke then the phone disconnected again. Finally when he asked for a manager they said they couldn’t speak to him so he asked for a tech then they actually talked to him. Which this tech was helpful but understandably didn’t have all the answers and has to contact the doctor. Though the tech admitted the syringes should have at the least been put with the syringe side up, but not everyone caps the syringes and that we should of been told at the least to hold the bottle upside down than, but we were not informed that at all. The manager informed the tech we could not get a refund as it was too small an amount and it was over 24hrs after the surgery. Mind you they were closed Sunday and we had a dose for Saturday. Also $10 isn’t a lot yea, but after paying over $600 and in today’s economy it would be nice to have the money back we didn’t get a chance to use. We cannot drive down to get a refill as it is over an hour drive one way and they said they cannot fax or email a script to my place of work which is also a vet office. The first experience was super great, but this update has dulled it for us.
A Google User
Came in for a nail trim, my parrot’s feathers were completely normal. They brought back my parrots after 40 minutes and this was the state of one of their wings. The other’s wing was also rough looking but not nearly as bad. The one in the photo came back and has been acting completely different, he is scared and shaking, it has been a few hours since the appointment and his feathers have not gone back to normal. It is a shame because I have had a couple good experiences at this vet, but I will not be coming back as there was some obvious mishandling.
A Google User
Such a fantastic vet. Dr Coons is my favorite. I have been taking both of my large breed dogs there for years now. They are experienced, empathetic, and knowledgeable. Dr Coons always takes the time to explain things to me and listens to my concerns. I have finally found a vet where I feel HEARD and my dogs have never been better.
A Google User
The best team BY FAR! Such grace, love, kindness, and just the ultimate gem of humans to exist. The dedication, intelligence, and overall skills everyone on the team holds is something so special and magical. We cannot be thankful enough for every examination, physical, and blood work panel done. The team is always descriptive, reassuring, and allows us to know everything about our Furbabies. Biggest shout out to Dr Natalie, Dr Stephanie, Sam and Zoe!!!! (And I am so sorry I forget the front desk girls name, I want to say Hayley?) and Edna! Dream team. - Tori & John
Business Hours
Monday:07:30AM - 18:00PMTuesday:07:30AM - 18:00PMWednesday:07:30AM - 18:00PMThursday:07:30AM - 18:00PMFriday:07:30AM - 16:00PMSaturday:08:00AM - 13:00PMSunday:Closed
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointments recommended
Categories
Services
Latest Businesess
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Haven Lake Animal Hospital
300 Milford Harrington Hwy, Milford, DE 19963
+13024228100