Wheeling Animal Hospital and Pet Resort
4 from 302 reviews
Address 532 S Elmhurst Rd, Wheeling, IL 60090
Phone Number +18475207387
Description Wheeling Animal Hospital is a full-service animal hospital and welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care. Dr. Roberts has years of experience treating serious conditions and offering regular pet wellness care. Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm, so your pet can relax in the waiting room and look forward to meeting our Wheeling veterinarian. Our love of pets and deep commitment to the human/animal bond inspires us to grow and develop our veterinary hospitals to provide the advanced care and quality services we currently offer our clients.
Website http://higginsanimalclinic.com/
A Google User
One of the few veterinarians that will take reptile patients. We had our turtle's beak trimmed and nails cut. Service was quick and the staff was very nice. We will go back as needed.
A Google User
I am so thankful to have found Dr. Robert’s and his team! He specializes in treating exotic pets and has taken such great care of my mice and saved their lives. He is very kind, knowledgeable, and always willing to help, he truly cares about animals, thank you!
A Google User
They are just trying to get your money by doing vaccines and stuff that is not necessary for the things that you’re coming for! If you say no you can only get your pets temperature and weight checked for $80. I told the doctor that my cat is being screaming for 2 days and he told me she is not doing it now so she is ok. Don’t come here guys waiting of money and time!
A Google User
We used the services at Wheeling Animal Hospital and Pet Resort to keep our dogs (2) during our Miami vacation. They were kind and our dogs are well taken care of. We had them both groomed during that time. We felt confident about our dogs safety and care for the time we were gone.
A Google User
DON’T GO THERE IF YOU HAVE ANY EXOTIC OR RARE PET EVEN IF THEY SAY THAT THEY DO KNOW HOW TO TREAT THEM!!! My pet died because of this mistake! I had an Axolotl that’s been sick for couple days, she had something looking like fungus or bacteria around her mouth and I decided to take her to Dr. Roberts because when I called to ask if any doctor can help me with my rare pet they said that Dr. Roberts knows how to treat Axolotls. My water quality was good and I didn’t know what exactly caused my axolotl got that disease since that happened for the first time in 5 years that I had her. The exam was terrible, doctor clearly didn’t know what he was doing, that was the first time he saw axolotl probably. When he came in to the room he had opened tab in his iPad where he was searching what is an axolotl. He didn’t even took a skin test sample to see what kind of fungus or bacteria exactly on my pet. He just looked at my axolotl cluelessly and told me to buy some medicine for her and I don’t need a prescription for it. I went to pharmacy and it appears that I DO need a prescription but the doctor didn’t gave it to me. So I waited 1 more day because of this doctor’s mistake and my axolotl started to feel much worse. I payed $200 for pointless exam where doctor just looked at my pet and said “yeah, that’s a fungus” like I didn’t know it before I went there. He didn’t tell me anything right away, he just told me that he needs to do his research on it and he’ll contact me later while my pet was feeling worse and worse every hour. Anyway, I waited 2 days for doctor to do something and the treatment didn’t help and my axolotl died because of Dr. Roberts mistakes and lack of education in axolotls and amphibians. It appears that the treatment Roberts gave me was wrong and my axolotl had bacteria infection, not fungus. He should’ve gave me not some medicine to mix with the water but injections because it was a severe infection. Horrible doctor, horrible price for such a poor examination of animal and horrible medical care. PLEASE don’t tell other pet owners that you can help cure any disease of the animal when you clearly have no idea how to help it. People come to this animal hospital for help, so don't lie that you have any experience just to take the money for exam and no help at all. Because of all this horrible mess and stupidest mistakes I lost my beloved beautiful rare axolotl.
A Google User
This is an edit to my previous review and if I could leave zero stars, I would. This place and "Dr." Roberts are indirectly responsible for the passing of my dog Chief. We adopted Chief from this place and he was supposedly their favorite adoptable. The beautiful boy you see in the pictures below passed 3/27/22 after visiting this place on 3/15/22, with bloating and lethargy. He was given antibiotics and that was it. We paid over $900 total with them and were given some pills. They also did not tell me what they were doing outside of blood work and x-rays or how much things would cost but they billed me for so much more and didn't explain it to me while I was there. They also charged me for things they did not administer to my dog or give me to bring home to administer to my dog. We had zero follow up, no one checked on our dog to see if he was ok, to see if their "treatment plan" worked or had any effect. They asked us to come in for blood work after the antibiotics were done, but even if we came in for the blood work the day he finished, that was Friday 3/25. We would've gotten his blood work results after he passed. When we went in the day after he passed, 3/28, to get his medical records for independent review "Dr." Roberts insinuated it was my fault for not bringing my dog to emergency care over the weekend when we saw he wasn't feeling well again, even though we saw lots of improvement and we followed everything they told us to do, to a tee. We have had his records reviewed by many other techs and vets and all say the "treatment plan" provided was not what they would have done and many advised we should have been referred to a specialist. Roberts is the owner-practioner of Higgins Animal Clinic, Arlington-Golf Animal Hospital, and Wheeling Animal Hospital. Edited 3/30: Matt, the practice manager, and "Dr." Roberts called us this evening to try and mitigate what happened to our dog. While Matt tried his best to use his corporate voice to make things better while we explained things and how our dog passed after showing some signs of improvement, Roberts blurted out "well he got better!" And for a vet to say that about an animal that just passed shows his lack of remorse for other animals. Matt tried but failed to smooth things over, because his vet wanted to show superiority to his clients and not allow us to speak. DO NOT GO HERE.
Business Hours
Monday:08:00AM - 20:00PMTuesday:08:00AM - 20:00PMWednesday:08:00AM - 20:00PMThursday:08:00AM - 20:00PMFriday:08:00AM - 19:00PMSaturday:08:00AM - 14:00PMSunday:Closed
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointments recommended
Categories
Services
Serves Glenview and nearby areas
Latest Businesess
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532 S Elmhurst Rd, Wheeling, IL 60090
+18475207387
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